Shop Policy
•I do offer partial refunds on items that contain mistakes.
•I do not offer refunds on items that arrive late, stolen, damaged or delivered to the wrong address. Once it is out of my hands, it’s the responsibility of the Post Office.
•I do not offer refunds 5 days after the item has arrived/been delivered.
•When asking for a refund, I do require photos of the item and where the mistake is located.
•Will happily remake any damaged or mistake items with the correct fix/color/item. (Applies to resin orders only)
•Refunds/Returns cannot be given on personalized items, as those are specifically made for a person. I can remake it, but refunds cannot be given.
•Refunds on custom orders cannot be done, as they are fully custom made and cannot be resold.
•If I do not have the color or ribbon, I will create a custom listing for you and I will go out and buy the color.
•I do not accept orders for discontinued colors of yarn/ribbons. As those are difficult to find and are typically marked up for high.